RĔSUMĔ KIRSTY PAYNE
TRAVEL CONSULTANT
Since 2001

Visitor number

PERSONAL DETAILS

ADDRESS:113 Limeside Avenue, Rutherglen, Glasgow. G73 3TU.  TELEPHONE: 0141 562 4228 MOBILE: 07741 025 780  E-MAIL ADDRESS: Kirsty_Payne@Hotmail.comDATE & PLACE OF BIRTH: 11/12/80, SCOTLAND

EMPLOYMENT EXPERIENCE SUMMARY

EDUCATION & QUALIFICATIONS.

Aug 06-May 07 Langside College evening course Nail technician training.
Aug 05- May 06 Langside College. Higher English.
Aug 98 - Jun 2000 Glasgow College of Food Technology, 230 Cathedral St.
1991 – 1998 Trinity High School, Glenside Drive, Eastfield, Rutherglen.
HNC Travel, 8 Standard Grades and 8 SQA NC Modules

EMPLOYMENT EXPERIENCE DETAILS

APRIL 2007 TILL PRESENT

COMPANY: LETSURE LIMITED (Erinaceous)

POSITION: PORTFOLIO ACCOUNT MANAGER

RESPONSIBILITES: I originally joined Letsure as a customer service advisor, dealing with clients over the phone and through email enquiries. Mainly dealing with payments for renewal of their policies as well providing them with full details of their cover and generally answering any questions they had regarding their cover. However I quickly progressed to dealing with work providing confirmation of cover to the underwriters when the clients were processing claims on their policies. From there I have subsequently moved on through self requested training to being the only portfolio account manager within our Glasgow office. I currently deal with Letsure clients who have 5 or more properties insured with us. Most of my clients have between 20 and 50 properties on their policies which I maintain for them, being their first and only point of contact. They all know me by name and this takes the stress out of their insurance, I deal with all the queries relating to their insurance from inception quotes to annual payments, pro rata part period payments when adding more properties to their portfolios and liaising with the underwriters over the schedules and cover confirmation if the client proceeds to a claim. While at Letsure I have become very sufficient in operating their three in-house computer systems that they use for generating policies, however for the portfolio policies I mainly use Excel and Word packages within my day to day role.

MAY 2004 - JUNE 2006

COMPANY: BT (MANPOWER)

POSITION: BUSINESS BILLING ADVISOR

RESPONSIBILITIES: Working within a telesales environment to answer calls from public businesses relating to business billing within a set call handling target. Calls can range from general copy bill enquiries, to complaints, refunds, postponement of payments as well as reconnection of telephone lines, missing payment search’s, VAT information and general billing breakdowns.

JUNE 2003 TILL MARCH 2004

COMPANY: LUNN POLY DIRECT

POSITION: SALES CONSULTANT

RESPONSIBILITIES: These included, telesales of holidays, ranging from flight only to full on package holiday with all the optional extras from holiday insurance, to pre booked seat and in flight meals. It required a great deal of patience to work out exactly what the customer required, to what they needed from their holiday and finding the perfect holiday to suit their needs.

APRIL 2002 TO MAY 2003

COMPANY: AVIANCE

POSITION: PASSENGER SERVICE AGENT

RESPONSIBILITIES: As Glasgow Airport is an international airport and Aviance are one of only two handling agents based within the airport, the duties, tasks and responsibilities of a passenger service agent range from checking in passengers on to their correct flight. Using the Codeco systems, to dealing with any special requirements they may have, ranging from disabilities to food requests on board, as well as boarding departing flights and meeting inbound aircraft, to assist with any lost baggage complaints.

MARCH 2001 to APRIL 2002

COMPANY: UNIJET FLIGHTS, TRAVEL CHOICE

POSITION: AIR SALES

RESPONSIBILITIES: As Unijet flights operated on a call centre basis, I was continuously receiving incoming calls from Travel Choice agents around the UK. Dealing with their inquiries from clients with regard to their flight needs and trying to find availability for the specified date and routing that the client wished to fly.The systems I used to help with the enquire were Gemini and Galileo as well as Travel Choice’s own flights system (Travel Choice Flights)The enquiries from agent’s ranged from simple returns or one-way flights, to open jaws, surface sectors, and round the world itineraries.I also dealt with the clients need for accommodation by checking availability through Gemini and requesting the rooms and rates from our accommodation specialist department.My job revolved around the clients needs, from finding them the ideal flight to meet their requirements to booking the seats for them through to pre-allocating their seats, and ordering them a special dietary meal for on board. I also dealt with any disabilities that the passengers had and made entries into the airline system to deal or request assistance at the departure and arrival airports for the passenger.

DURATION: JUNE 2000 to AUGUST 2000

COMPANY: MICHIGAN METRO GIRL SCOUT CAMP

POSITION: CAMP COUNSELLOR

RESPONSIBILITIES: Included 24 hour supervision of groups of around twelve girl scouts, ages ranging from six to fifteen. This involved teaching them fun activities, such as song’s and game’s, archery, volleyball, art’s and craft’s, boating, and kayaking, as well as supervision of waterfront safety, along with several other counsellors within my group. I also helped to teach the girl’s how to become part of a team, helping them to understand that “a chain is only as strong as its weakest link”, and how to help others within our team, to make it stronger. My camp experience lasted nine week’s, and in which time I became more independent within myself, through helping others. It has also taught me that I work well with others within groups of all sizes, and has helped me to improve my problem solving skills. I enjoyed working with everyone within the camp, and was asked to return next summer as I was told I had become a valuable asset to their team.